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Quick Links

Getting Started

Domain Name

Building your site

Technical Questions

General Questions

Getting Started

How do I upload my site?

You can access your hosting account either by using an FTP program or your control panel's FileManager. To connect via FTP you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "yourdomain.com" as the host address or you may use your IP address if your domain has yet to transfer. Supply your username and password in the according fields to login. Once logged in, you have complete access to your account.
Domain Registration

If you are setting up a new account with MyWiredHost.com and require a domain, you can search for an available one here
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How do I access my control panel?

Every account with us gets a control panel so that you can manage your files, emails and advanced settings easily on the web - giving you maximum control of your site. To access your control panel, simply go to www.yourdomain.com:2082.
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Is there a manual I can reference to use Cpanel?

Yes, access it by clicking here
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What are the email settings?

To access your email via pop3 you will need to connect to mail.yourdomain.com using your username + password.
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How do I access my webmail?

Webmail is automatically setup in your control panel, simply click "Read Webmail"
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Where are my statistics?

Webmail is automatically setup in your control panel, simply click "Read Webmail"
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Domain Name

Can I host international domains?

Yes, we currently have clients that use .ca, .il, .tc, .nu, .ve, and many other international domain names.
What are your nameservers?

When transferring your domain, or purchasing from another party you will need to point the domain to your account using the following nameservers.
ns1.mywiredhost.com
ns2.mywiredhost.com
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How long does it take for my domain to activate?

Normally a domain will activate within 48 hours from the time it was purchased, If your domain has taken longer please open a support ticket. [ Back to top]

Building your site

Your directories

In your account you will have many folders, the most important ones are:
www- main html folder
cgi-bin: script directory
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FrontPage Extensions

FrontPage 2000 extensions are automatically installed for each user. You may access them via FrontPage by going to https://www.yourdomain.com, using your ftp/telnet username and password.
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Path to Perl

#!/usr/bin/perl
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Path to CGI-BIN

/home/username/public_html/cgi-bin
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Home Directory Path

The path to your html directory is:
/home/username/www
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Sendmail Path

In order to send outgoing mail set your script path to /usr/sbin/sendmail
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Can I use Subdomains on my account?

Yes, all accounts are allowed subdomains based on the size of your package. [Back to top]
CGI-Scripts

You can install CGI-Scripts using your control panel. Support is not provided for these scripts, please see Matts Script Archive [Back to top]

Technical Questions

I keep getting errors when trying to publish with Frontpage?

The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.
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I've uploaded my site and still see "placeholder for ..."?

You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.
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Why isn't my SSI working?

In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.
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General FAQ

Do you offer NT or UNIX plans?

We offer UNIX web hosting accounts (Red Hat Linux). We do not handle Windows on any machines due to its overall instability and obsessive cost for licensing.
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What version of Perl comes installed on your servers?

Perl 5.6.1.
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What version of PHP comes installed on your servers?

PHP 4.1.2.
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What version of MySQL comes installed on your servers?

MySQL 3.22.46
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How long does it take to set up an account?

Orders can be set up in less than 5 minutes but not greater than 24 hours.
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Which folder do I load my web pages to?

You should place all of your web documents in the public_html directory.
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What if I exceed my bandwidth?

Additional charges may apply, please contact us for more details.
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How do I upgrade my hosting plan?

If you would like to upgrade your hosting plan, simply inform me through the support page and a staff member will adjust your plan.
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